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How can we help you?

Frequently asked questions​

Shopping with us

Do you have my product in stock?

We have many parts in stock. Please send us a message / email with the part no or the description. We will then check and send a quote.

When will you deliver my parts if I place an order?

Many of our products qualify for Next Day Delivery. Parts which are available will be delivered the same day too. Please send us a message to know about availability.

After sale support

My order hasn‘t arrived, please help?

Please check your order confirmation and the delivery time mentioned by us, before contacting us. Incase the part has not arrived on time or if there is any other issue, our team will contact you and keep you posted on the status or you are more than welcome to call us and we can investigate if there is a reason for the delay. See our contact details for phone number and working hours.

I have received a wrong part. How do I get it replaced?

Our team would check all the parts before sending it for delivery. Incase, a wrong part has been received by you, you can call or message us and send us pictures and details of the part so that we can check it and arrange for the replacement / return.

How do I return an order?

Parts once ordered, shipped and received by us, cannot be returned or cancelled unless there is a defect or a wrong part has been issued.

If a wrong part has been sent to you, you can call or message us and send us pictures and details of the part so that we can check it and arrange for the replacement / return.

In case the part is defective, please contact us and send us pictures of the defective part via email or message and we will arrange for the collection and replacement of the defective part.

In both the cases, please ensure the parts are returned in the same packaging, if it came in a branded box or sealed bag etc. and it is wrapped securely to ensure it arrives back safely at our end. Once we have received your item and checked it’s in a sellable condition, we will arrange for the replacement or issue a credit note which can be used by yourselves in your next purchase.

Can’t find what you’re looking for? Call us now on +971 50 1913774 or

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